REFUND POLICY

As all our products are made to order, we sadly cannot accept any returns. If there is a problem with your order, please contact us and we will do our utmost to help rectify the issue. We do not accept responsibility for spelling and grammar errors on printed items where the wording has been supplied by yourself or where the proof was approved by yourself prior to printing and production.

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COPYRIGHT:

All designs remain the intellectual property of The Card Co.. Only the Card Co. has the exclusive right to reproduce the copyrighted work or to authorize its reproduction.

 

THIRD-PARTY COPYRIGHT MATERIAL

It is your responsibility to obtain permission to use any third-party copyrighted material, for example, poems that you would like to feature within the stationery.

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PAYMENT:

Payment in full of the total order price will be required to confirm your order and secure your date.

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CANCELLATION, ERRORS, AND RETURNS:

All monies paid are non-refundable. All our work is bespoke so once an order is placed, we order the materials and custom printing blocks needed for the order and cannot provide any refunds. We reserve the right to cancel the order at any time until the order has been delivered for any reason and refund the customer in full.  

 

Prices may be subject to change without notice. Every effort is made to display the costs accurately. However, on rare occasions, prices may fluctuate. In this instance, we will update the price and inform the customer so that they can decide whether to continue with the order at the updated price.

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SHIPPING:

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We offer shipping primarily for international orders. In all cases, the client remains liable for all costs incurred, including insurance etc. The Card Co., will not be liable for any damage or delay of the products due to shipping issues.

 

All orders are shipped within 2- 3 business days after production and quality control checks are complete. Please note that orders are not shipped or delivered on weekends or holidays. Please note that shipping charges vary by country, and we cannot provide an accurate estimate until the job or project is completed.

We will update you via email once your order has been delivered for shipment so that you may use your tracking number to check on its progress.

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CUSTOM TAXES AND DUTIES:

We strive to provide a smooth shipping experience, offering door-to-door delivery wherever possible. However, please keep in mind that the process will be subject to customs and any other regulations that we need to comply with for each country. The Card Co. is not responsible for any customs and taxes applied to your orders. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

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Last updated November 2022